Privacy Policy

Privacy Policy – Connected Travel Training Academy

Connected Travel Training Academy (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose information from users of our website (www.connectedtravelacademy.com.au) and in connection with our training services. It complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What we Collect and Why

We collect personal information you voluntarily provide when you:

• Enquire about or enrol in a course
• Complete assessments or participate in training
• Contact us directly
• Subscribe to our newsletter or updates

This information may include your name, contact details, education history, employment information, course progress, and payment information (if applicable).

We use this information to:

• Deliver training and issue certificates
• Communicate with you about your course
• Provide customer service and respond to enquiries
• Meet our reporting obligations (e.g. with IATA or national education bodies)

We also collect limited non-personal data (e.g., browser type, IP address) to monitor website performance and improve usability.

2. Cookies & Third-Party Content

Our website uses cookies to enhance your experience and remember your preferences. You can disable cookies in your browser, but it may affect site functionality.

We may include embedded content (like videos or social media feeds) from third-party websites. These behave as if you visited their site directly and may collect data through cookies or tracking tools. Please review their privacy policies for more information.

3. How We Share and Store Your Information

We may share your information with:

• Accrediting and regulatory bodies (e.g., IATA)
• Trusted service providers such as learning platforms or payment processors
• Australian or overseas training partners (when necessary to fulfil your training)

We do not share your data with unrelated third parties without your consent, and we will never share your enrolment, training progress, or financial details with anyone else (including family or employers) unless you’ve given permission.

Your data is stored securely in encrypted systems and only accessed by authorised personnel. We retain your information only as long as needed for legal and operational purposes.

4. Your Rights

You have the right to:

• Access and correct your personal information
• Request that we delete or stop using your data (unless legally required to keep it)
• Make a complaint about a privacy breach

To make any of these requests, please contact us using the details below.

5. Policy Updates and Contact

We may update this policy to reflect changes in law or our practices. The most current version will always be available on our website.

Connected Travel Training Academy
Email: training@connectedtravelacademy.com.au
Phone: 0405 289 773
Address: P.O. Box 311, Officer, Victoria 3809

Last updated: 17th April 2025